Discuss the plumbing and heating work your property needs, from an existing problem to planned improvements. Describe the system and the outcome you are looking for.
Plumbing and heating services help address agreed faults, repairs and improvements to water and heating systems. A clear description of the problem helps identify the right visit, whether it concerns a leaking fitting, radiator issue, hot-water problem or planned replacement. The service is scoped around the equipment and symptoms rather than a one-size-fits-all appointment.
The agreed scope may include investigating leaks, repairing fittings, addressing radiator problems or assessing heating performance. Boiler servicing, gas safety checks and installation work are distinct services and should be requested specifically. Work involving gas must be undertaken by an appropriately Gas Safe registered engineer; it is not covered simply by describing the visit as plumbing.
Homeowners, landlords, managing agents and business occupiers may need support with maintenance, fault investigation or planned works. Tell us whether the property is occupied, whether the problem affects hot water or heating and whether there are access restrictions. Equipment type and the nature of the work determine the professional competence required.
Send the address, equipment make and model if known, and a short description of what is happening. Safe photographs and existing service records can be useful. Make relevant fittings and equipment accessible and identify any known isolation points without attempting unfamiliar repairs. Tell us about recent work that may be connected to the issue.
The visit establishes the agreed findings and any repair options. Some problems require parts or further investigation before completion, so a diagnosis appointment may be separate from subsequent work. Keep maintenance records and advice about follow-up actions. The enquiry form is for arranging services and should not be relied on for an immediate emergency response.
Share the address and the work you need so we can help you take the next step.
No. A safety check records relevant safety findings; servicing follows the maintenance needs of the appliance. Request both if both are required.
Describe which radiators are affected and whether the boiler and hot water are working. The cause needs assessment before a repair can be confirmed.
The problem, equipment type, address, access arrangements and safe photographs help establish the scope. Some faults need a diagnostic visit.
Tell us about the existing system and proposed change. Installation requires an agreed specification and may need additional survey or design work.
Further reading: HSE: Gas safety.
Unlisted parts, replacement appliances, additional repairs and a separate gas safety record require agreement.
Describe the issue or installation, equipment details and access restrictions. Confirm whether you need a service, repair or safety check.
Report timing is confirmed for the agreed instruction. Missing evidence, access limitations or further investigation can affect completion. If you have a deadline, contact us before paying so we can confirm whether it can be met.
Preferred appointment dates are requests until confirmed. Extra work or a change to scope needs agreement before it is carried out.