Tell us what happened
Contact info@upcuk.uk or 0330 059 9992 with your booking reference, the issue, relevant dates and the outcome you are seeking. Attach only information relevant to the concern; do not email payment-card details.
What happens next
We will review the booking and relevant records, contact the professional involved where appropriate, and explain our findings and proposed next steps. If more information or time is needed, we will explain why and keep you informed. Please tell us if you need a different way to communicate.
If the concern remains unresolved
Ask for the matter to be reviewed by UPC management. We will explain any relevant professional-body or alternative dispute-resolution route available for the particular service; we do not claim membership of a dispute scheme unless confirmed. You remain free to use your statutory rights and obtain independent advice. For a privacy concern, see the privacy notice and ICO complaint route.
Urban Property Compliance Ltd (company number 17033672, registered in England and Wales). Registered office: G27, Unit 4, Triangle Centre, 399 Uxbridge Road, Southall, England, UB1 3EJ.
Email info@upcuk.uk or call 0330 059 9992.