Identify the appliances
Give the full address and describe the relevant gas equipment. Explain whether any supply, equipment or access area is shared with other premises.
Arrange a gas safety inspection with UPC by identifying the property and the appliances involved. Share the existing record and access arrangements before the visit is confirmed. For an address in Kingston upon Thames, start with the full postcode and the details that matter to your instruction.
For an address in Surbiton, New Malden, Chessington or elsewhere in Kingston upon Thames, the useful starting point is the property itself. Tell us about recent improvements and any work still underway. The stage of a project can affect access and the information available during a visit.
Start with an up-to-date list of the gas appliances at the property, including their locations and who provides them. Mention replacement equipment, unused appliances and anything that differs from the previous record. This helps the team discuss the scope without assuming that the boiler is the only item involved.
Keep the information for your Kingston upon Thames property together before you contact us: the precise address, existing records, access contact and reason for the visit. If the work is part of a larger project, explain the other planned tasks so we can help distinguish the immediate instruction from any later services.
Give the full address and describe the relevant gas equipment. Explain whether any supply, equipment or access area is shared with other premises.
Confirm the keyholder and discuss access to the agreed appliance and meter locations. Flag concealed or separately managed areas before the appointment.
Check the details on the completed record and follow the engineer’s instructions. Retain supporting documents for any subsequent work alongside it.
Include it in the initial enquiry. Explain which areas or systems are changing so the team can discuss a suitable time and scope.
A boiler service is separate from a gas safety inspection. State that you need servicing when enquiring so the scope, price and arrangements can be discussed.
Mention it and explain its current status. The engineer needs an accurate description of the property and appliances when defining the agreed work.
No. Arrange ordinary access and tell the team about obstructions or concealed areas. Do not dismantle an appliance, open a casing or alter equipment in preparation.
Explain the arrangement before choosing a service. Shared plant and individual appliances can involve different scopes and access responsibilities, which need review before confirmation.
UPC arranges property services independently. The official links below are provided to help you find current guidance; they do not represent an endorsement or a council-run booking service.
Refer to the linked official sources for the latest guidance. Appointment availability is confirmed for the full property postcode.
Use the free preparation tools to make a checklist, look up an existing EPC or save a review date to your calendar. You can also explore the related inspection services before sending an enquiry.